Snaphunt Pte Ltd – Business Development Manager

• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities
• Fantastic work culture

The Job

Key Tasks/ Primary Responsibilities:

• Manage both existing Sales pipeline and developing new business opportunities
• Proactively approach potential clients to establish rapport, create and nurture business opportunities and partnerships, to enlarge the clientele segments
• Conduct and execute the Customer Relationship Management (‘CRM’) plan to maintain good relationship and provide the value add to clients to improve the performance
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Develop strategies and positions by analyzing new venture integration
• Implement marketing strategies and business plans that achieve strategic goals
• Track Sales performance, report metrics for forecasting and annual budget plan
• Lead business improvement projects for business sustainability

Usual Tasks:

• Monitor and evaluate aviation trends and customer drivers and meet regularly with management to discuss on the strategies
• Manage proposal response process, content creation, and inputs from various sources
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, lead and facilitate pitch logistics
• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
• Support deal structure and pricing with business value analysis; negotiate prices for proactive bids and proposals
• Share professional knowledge through news, networking, events, and presentations
• Manage and follow-up on customer requests and issues with courteous and professional customer service and if possible, to comply with every client’s request
• Liaise external parties and internal department for events planning and coordination for ad hoc projects or events
• Perform other duties as directed by superior

Ideal Candidate

Core/Generic Competencies:

• Excellent written skills and sound verbal (Chinese and English) communication skills.
• Solid experience in dynamic and creative sales & marketing activities to specialize in Aviation and customer (passenger) experience
• Building collaborative relationships with different stakeholders: Able to maintain good guest relations with business partners such as Changi Airport Group, CAAS, Ground handlers, Airlines etc.
• Consistently have a courteous and hospitable attitude when on duty to both internal and external customers
• Take ownership of problem: handle complaints promptly according to established procedures and escalate critical issues to management when necessary
• Customer orientated: find ways to measure and track customer satisfaction
• Being able to work both independently and/or with a team

Technical Competencies (knowledge, skills, output):

• Analyze customer insights: understand industry and market trends affecting organization’s competitiveness
• Proficiency with forecasting and budgeting
• Strong salesmanship and results oriented
• Working experience at the airport is a plus

Ref: 31058QFXSF