Snaphunt Pte. Ltd. – Assistant Manager

• Opportunity within a company with a solid track record of performance
• Flexible working options
• A role that offers a breadth of learning opportunities

The Job

You will be responsible for :

• Ensuring strong customer service levels are met in line with Company objectives.
• Supporting the customer service team in resolving escalated issues or complaints.
• Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
• Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
• Recruiting, training, coaching and performance managing the customer service team.
• Managing a team of 1-5 people.

Ideal Candidate

• You have at least 1 year experience within a Customer Service role, ideally within the Hospitality industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are adaptable and thrive in changing environments
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments

Ref: KQ8R9BA48I