Shopee Singapore Private Limited – Regional Operations (Data Analytics) Intern

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. Launched in 2015, it is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and fulfillment support.We believe online shopping should be accessible, easy and enjoyable. This is the vision Shopee aspires to deliver on the platform, every single day.

• Analyzing and monitoring operational KPIs across the region (including logistics, payment, customer satisfaction, listing, etc)
• Conducting root cause analysis when operational performance fluctuates. Build up the knowledge base, i.e. the correlation between root cause and KPI fluctuation
• Giving feedback to local ops teams about their operational performance, analysis of most common issues and development of next steps to solve them
• Understanding the current systems’ capabilities and limitations, continuous improvement for systems and processes
• Providing feedback to and working with other departments to improve overall operations efficiency
• Streamlining and standardizing Operations SOP

Requirements: 

• Currently pursuing a degree in Business, Engineering, Supply Chain management or relevant disciplines
• Excellent communication skills (written and verbal)
• High energy, self-motivation & ability to thrive in a fast-paced start-up environment
• Excellent ability to work in a regional team
• Project management skills
• Good knowledge in Microsoft Excel, Python, SQL
• Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
• Result-driven & customer-focused attitude

Time Period: 

• Please state your availability clearly in the comments section (Start date, End date, part-time or full-time)
• Full-time interns preferred (3-6 months)
• Students who can commit part-time, minimally 3 working days a week, are also welcome to apply