Sentosa Beach Resort Pte Ltd – Reservations Trainee

A tropical playground awaits at the only beachfront resort in Singapore. Within easy reach of the city, soak up island vibes in our vibrant setting tailor-made for families and sun-seekers alike.

• 454 rooms overlooking the sea, pools, hills or gardens
• 5 restaurants and bars featuring a variety of cuisines
• Private beach with sea sports and daily activities

• To have an overview of the structure, roles and responsibilities in the Reservation Department.
• To understand all Reservations Policies and Procedures.
• To learn thoroughly the Resort’s product such as the various room types, room packages, resort facilities, Shangri-La Circle & Reservation’s Standard Operating Procedure On the billing instructions.
• To know about ISG & OTAs report handling processes:
  • Opera system
  • Book360
  • SynXis
• To understand about the telephone call procedure, ethical and Standard Operating Procedures.
• To understand about the Room quotation procedures via calls or emails
• To understand on how to handle Airport transfer arrangements.
• To understand the how to operate the systems and their code:
  • Opera system
  • Book360
• To understand the processes to handle special request such as room decoration, storage of medication or special food items.