Science Centre Board – Guest Experience and Retail Assistant (6 Months)

About Science Centre Board

The Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experience, and to contribute to the nation's development of its human resource.

What the role is

Science Centre Board is looking for a suitable individual to fill the position of Guest Experience & Retail Assistant.

What you will be working on

These duties include (and are not restricted to):

(A) Delivering frontline operations excellence

• Provide frontline services including admission, crowd control and retail services
• Provide advice on products and services and assist with exhibit interaction
• Deliver service in accordance with visitor services procedures
• Address Science Centre-related visitor enquiries
• Perform first-level service assistance and recovery
• Apply digital technology to enhance visit experience
• Enforce visitor adherence to safety rules
• Carry out health and safety standards and procedures
• Escalate incidents for follow-up actions

(B) Delivering customer service excellence

(C) Ensuring safety and security at workplace

What we are looking for

The suitable individual should preferably be able to commit up 3-6 months. Performing weekend duties (including public holidays) is mandatory.