Recruit Advance – Customer Retention Officer (Call Center)

We Recruit, You Advance

We pride to provide our clients with service which seeks nothing less than excellence.

Our client is managing a well-known education platform that focuses on e-learning for students from Primary school to Secondary school. They have newly opened up a position, which aids in customer retention.

This is a Work From Home position! 

Monday - Friday, Saturday half day - 12pm to 9pm

Job duties

• Handle all incoming calls from our customers (through online platforms)
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Keep records of customer interactions, transactions, comments, and complaints
• Provide accurate information to new customers
• Escalating queries and concerns
• Regular updates & communication with the team

Requirements:

1. Candidate is required to be able to converse with Mandarin speaking customers
2. 1 week training held in Office, Balmoral Road
3. No quota for pass holders

Apply now to schedule for interview