PractoPal is an Optical Management Software built specifically for optical retailers to manage POS, customer records, appointments, inventory, CRM and reporting in one integrated platform.
We’re hiring an Onboarding & Customer Success Specialist at PractoPal.
As we continue onboarding more stores, we’re looking for someone who enjoys working closely with clients and helping them successfully adopt new technology.
This role will work closely with our product, development, and sales teams to ensure new clients get up and running smoothly.
Your responsibilities will include:
- Handling new client onboardi
- Collecting and organizing data for migration (inventory, customers, etc)
- Coordinating with our data processing te
- Working with the development team to set up new client accoun
- Conducting onboarding training for new stor
- Providing first-line support for client questio
- Gathering feedback from clients and relaying insights to our product team
This is a client-facing role based in Singapore, where you will have the opportunity to:
- Visit retail store
- Provide in-person onboarding and training
- Build relationships with optical retailers
If you enjoy working with people, solving operational problems, and helping businesses adopt new tools, this could be a great fit.
Kindly note that only shortlisted candidates will be notified.
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- Company:
PractoPal - Designation:
Onboarding Specialist + Customer Success - Profession:
IT / Information Technology - Industry:
Computer and IT