Porcelain – Branch Manager

Company
Porcelain
talenttribe.asia
Designation
Branch Manager
Date Listed
20 Dec 2021
Job Type
Experienced / Senior Executive
Full/Perm
Job Period
Flexible Start, Permanent
Profession
General Management
Industry
Beauty Services
Location Name
10 Raeburn Park, Singapore
Address
10 Raeburn Park, Singapore 088702
Map
Allowance / Remuneration
$3,500 - 4,500 monthly
Company Profile

Porcelain is a cult-premium skincare brand from Singapore founded by veteran aesthetician, Jenny and her daughter, Pauline with the vision to marry craftsmanship and technology to create the future of skincare. 

Job Description
  • Oversee the activities and performance of the branch(s) assigned and executing business continuity plan when necessary
  • Ensure the success of business results and sales budget by proposing a business plan to the Sales & Operations Manager
  • Monitor and ensure ratings for Daily Client Satisfaction Survey (DCSS) and Net Promoter Score (NPS) meets KPI
  • Timely submission of rosters, sales, and operation reports
  • Involve in the planning and execution of all marketing and tactical promotion mechanics
  • Support and coordinate with marketing on lead generation.
  • Lead and manage monthly target setting for each therapist
  • Manage customers package plans by working closely with Client Relations and Customer Success team
  • Coach & lead the sales teams on Porcelain selling methods and tools
  • Resolve, track, and monitor customer feedback and complains 
  • Maintaining the store standard through monthly store audit, identifying, and solving areas of improvement.
  • Lead and responsible for store audit and inventory checks
  • Regular staff performance evaluation and identify performance gaps
  • Developing sales team through motivation, counselling, and meeting to the standard of Porcelain Treatments and Product knowledge
  • Recognise employee achievements and encouraging excellence in the work environment
  • Coordinate trainings when there is new product and treatment offerings
  • Interact with customers on a regular basis to ensure satisfaction and gain useful feedback
This position is already closed and no longer available.  You may like to view the other latest internships here.

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