Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company and industry
- What we ask of you: bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas and share them
- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
Together, we'll make travel better.
Job Description & Requirements
- Preferably with a minimum of 1 year of relevant experience in the Hospitality or F&B Industry.
- Candidates without prior experience are also welcome as training will be provided.
- Proactive, enthusiastic, strong sense of responsibility and positive thinkingAble to work independently and under pressurez
- Excellent command of spoken and written English
- 5 Days work week.
- Shift duty is required and must be able to work on weekends, the eve of public holidays, and Public Holidays.
Job Scope
Perform food and beverage services:
- Operate Point of Sales (POS) Systems when managing food & beverage order
- Prepare a variety of alcoholic and non-alcoholic beverages
- Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables
- Maintain drinkware and beverage equipment needed for beverage preparation
Deliver customer experience
- Address customers' queries on food and beverages
- Suggest food and beverages to customers
- Provide go-the-extra-mile service to create a positive customer experience
- Follow customer service standards
- Escalate customers' feedback
Maintain hygiene, safety, and standards
- Follow legislative requirements pertaining to handling and consumption of alcoholic beverages
- Follow the organisation's personal, food and beverage hygiene standards
Support food and beverage operations
- Assist in the opening, operating, and closing of shifts
- Execute daily operational tasks according to the staff roster
- Replenish inventory at service stations
- Follow crisis response and recovery activities in accordance with business continuity policies
- Suggest areas for personal development to improve work performance
Contribute to continuous improvement
- Escalate feedback on current work processes and procedure
- Suggest areas for continuous improvement within the work area
- Execute continuous improvement activities within the work area
- Operate emerging technology and tools to improve work productivity
Related Job Searches:
- Company:
Plaza Premium Lounge Singapore Pte Ltd - Designation:
F&B Associate - Profession:
Food Services / F&B - Industry:
Hotel and Accommodation Services - Location:
Changi