Pawkit Pte Ltd – Customer Service and Marketing Intern (Passion for Animals / Pets)

Key Responsibilities

Customer Service:

• Respond to customer inquiries via phone, email, and social media channels promptly and professionally.
• Assist with booking appointments for services like grooming, vet care, and microchipping.
• Resolve customer concerns or escalate issues to the appropriate team members.
• Gather and document customer feedback to help improve our services.

Marketing:

• Assist in planning and executing marketing campaigns (social media, email, events, etc.).
• Create engaging content for social media platforms, including Instagram, Facebook, and TikTok.
• Monitor campaign performance and suggest optimizations.
• Support the development of marketing materials such as posters, flyers, and digital ads.
• Participate in brainstorming sessions for creative campaign ideas.

General:

• Collaborate with the team to ensure smooth daily operations.
• Provide administrative support when required.

Requirements

• Passion for Pets: A love for animals is a must!
• Communication Skills: Strong written and verbal communication skills.
• Creative Mindset: A knack for coming up with fresh and engaging ideas.
• Tech-Savvy: Comfortable using basic tools like Microsoft Office, Google Workspace, and social media platforms.
• Adaptability: Eager to learn, proactive, and able to thrive in a fast-paced environment.
• Education: Pursuing or recently completed a diploma/degree in Marketing, Communications, Business, or related fields.

Perks of the Internship

• Work in a pet-friendly, supportive, and dynamic team environment.
• Gain hands-on experience in customer service and marketing within a growing company.
• Opportunity to work on meaningful projects and campaigns.
• Flexible work arrangements and hybrid options. Ideally 3 days in office/ week. Full remote arrangment will affect stipulated remuneration.