Pawkit Pte. Ltd. – Business Operations Intern

As a Business Operations Intern, you will primarily support Pawkit’s desk-based operations, including coordination, tracking, documentation, and follow-ups. This role is suited for someone who enjoys structured work, checklists, and keeping systems running smoothly.

There may be occasional opportunities to assist on-site, but the core of this role is operational execution from the desk.

Key Responsibilities

Desk-Based Operations

• Manage and update booking trackers, spreadsheets, and internal dashboards

• Track appointment status, follow-ups, payments, and documentation

• Assist with matching service providers (vets, groomers, nurses) to bookings

• Ensure consent forms, indemnity forms, and records are completed and filed

Coordination & Follow-Ups

• Assist with post-consult follow-ups with pet owners

• Help coordinate medication dispatch and logistics

• Support customer service responses and operational clarifications

Process & Documentation

• Help document, update, and improve SOPs

• Identify gaps or errors in workflows and flag them early

• Maintain accurate operational records

Optional On-Ground Exposure

• If you have a driving licence, there may be occasional opportunities to assist on housecalls with vets, nurses, or groomers

Who This Role Is For

• Someone who is comfortable with detail-oriented work

• Enjoys organising information, tracking tasks, and following processes

• Reliable, responsible, and able to work independently

• Tech-savvy (Google Sheets, WhatsApp, basic tools)

• Cares about pets and service quality

This role is not suitable for someone looking for frequent on-ground or hands-on animal work.

What You’ll Gain

• Strong foundation in business operations and service logistics

• Exposure to real-world workflows in a growing startup

• Experience working closely with a founder-led team

• Opportunity for role conversion based on performance