PARKROYAL Kitchener Hotel – Sales Administrator

Reporting to the Director of Sales & Marketing, the sales administrator will provide administrative support and other office based duties for the sales team to ensure the day-to-day productivity and requirements of the team are achieved.

The Role:

• Handle all correspondence and organise contacts between the sales team and their customers
• Ensure telephone calls are manned and attended to promptly
• Respond promptly to emails and phone requests for information or quotes
• Manage the mail, courier deliveries, stationery, inventory and ensure proper housekeeping
• Data Entry tasks for the Sales Team -maintaining and updating of customer records
• Processing purchase requisition, invoices and accounts
• Preparing estimates and quotations for customers
• Drawing up proposals and agreements
• Keeping records of sales targets and actual figures and compiling them into reports for the Director of Sales & Marketing (DOSM)
• Assist with familiarization trips, site inspections at the hotel level
• Conduct telesales activities at the direction of the DOSM at the hotel level or the Regional Director of Sales Office at the regional sales office level.
• Provide administrative and human resource support to the DOSM and the team
• Ensure smooth running of the Sales Office’s administrative functions.

The Person:

• Candidate with the relevant experience in the hotel industry will have an added advantage
• Good communication skills (verbal and written)
• Possess good level of initiative and able to work independently
• Possess high level of integrity and respect for others
• Skilled in MS Office