Established in 1998, as the hospitality division of United Engineers Limited(UEL), we have close to two decades of experience in creating a home away from home for you.
That’s why our hotels and suites are centrally located, offering you comfortable spaces, smiling faces and services that simply work. All the things that really matter.
Our hotels and suites are located in 3 strategic locations of Singapore; Clemenceau , Rochester and Changi
At Park Avenue we believe small gestures make a real difference. We strive to be thoughtful and attentive to our guests’ needs instead of offering over-the-top services that lack relevance.
Being at the frontline, the Guest Relation Officer is the first contact point when a guests check-in at a hotel. He/She has to deliver exceptional guests experience and manage guests professionally to promote positive impression.
Responsibilities
- Be familiar with the front office operations from Bell Services to checking out of guests
- Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
- Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards.
- Interact and attend to guest’s enquires
- Handle cashiering duties
- Maintain the filing system and required reports
- Handle guest reservation using Opera system
- Perform room inspection
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.
- Co-ordinate with housekeeping for clearing of rooms.
Requirements
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Able to perform rotating shift
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Park Avenue Hotels & Suites - Designation:
Guest Relation Officer - Profession:
Food Services / F&B - Industry:
Hotel and Accommodation Services