Company Information:
Paktor was founded with the mission of connecting singles in Asia through technology- enabled platforms. Since its founding in 2013, Paktor Group has expanded beyond Singapore to the rest of Southeast Asia and North Asia, becoming the largest social dating group in the region. The company merged with the Taiwan-based firm to form M17 Entertainment, the leading social entertainment company in the region. Along with its other acquisitions in social dating such as Down, Inc and Goodnight, the group’s social entertainment and dating assets jointly account for over 20 million users in Asia.
Paktor is backed by institutional investors including Vertex Ventures (subsidiary of Temasek), Majuven, Convergence Ventures, Infinity Venture Partners and Yahoo Japan.
About GaiGai
GaiGai is the largest offline dating agency by membership size and operations scale in Singapore that offers personalized matching services and singles’ networking events. As a subsidiary of Paktor, we ride on the rising trend of mobile dating applications to bring singles together into real life dates. Our compatibility algorithm is also backed by neuroscience research and user behavioral study from over two billion swipes on Paktor. Come join us at GaiGai to help singles find their life partner
You can expect:
- Easy and fun culture,
- Start- up and young working environment
- Good career development opportunities
- Job Location: Central, Singapore
- Attractive remuneration and benefits
As a Client Relations Associate, you will be responsible for
- Resolves product or service problems by clarifying the app user’s concern; determining the cause of the issue; selecting and explaining the best solution to solve the issue; and following up to ensure resolution.
- Deliver service and support to end-app users via a cloud-based help desk solution
- Stay current with latest mobile app information, changes and updates
- Oversee and call up clients on payment plans, making sure installments are up to date
- Liaise with clients who payment has defaulted
- Inform clients of their package nearing expiry
- Account activation for members' whose account is on hold
Requirements:
- At least a diploma in any field
- Ability to speak and write clearly and accurately
- Demonstrated proficiency in typing and grammar
- Basic knowledge of how mobile app works
- Knowledge of customer service principles and practices
- Willingness to co-operate with others and work to the greater good
- Multi-tasking capabilities; People-oriented
- Candidates who are available to start immediately or in a short-notice period preferred.
Related Job Searches:
- Company:
Paktor Pte Ltd - Designation:
Client Relations Associate - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce