- Date Listed
- 14 Feb 2020
- Experience Level
- Entry Level / Junior Executive
- Profession
- Customer Service / Communications
- Industry
- Early Childhood Care and Education
- Job Period
- Flexible Start, For At Least 2 Months
- Location Name
- Bras Basah Road, NTUC Trade Union House, Singapore
- Address
- #02, 73 Bras Basah Rd, 01, Singapore 189556
- Map
- Company Profile
- NTUC LearningHub Private Limited was corporatised in 2004 with the mission to enhance the lifelong employability of Singapore’s workforce by providing high quality, innovative products and affordable learning. The training programmes provided by NTUC LearningHub comprise Infocomm Technology, Professional IT Certificates, Soft Skills & Literacy, Workplace Safety & Health, Employability Skills System, Customer Service Training, Trades, Cleaning, WSQ Security and Manufacturing Skills. To date, it has trained close to 800,000 executives and working adults, and has worked with more than 10,000 companies to identify training needs, define curriculum roadmaps and deliver contemporary training programmes. The organization has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the dynamic business economy.
- Job Description
- Highlight operational errors and service gaps in the customer experience journey
- Assist Service Manager in handling customer feedback from all service touch points to meet management expectations
- Research on curriculum for development and implementation of customer care strategy and support the delivery of sales and marketing campaigns to customers.
- Assist Service Manager in designing a customer service training program for customer care team
- Ensure implementation of CS – SOPs are smoothly executed, from developing operational procedures to training and communicating requirements to the various internal stakeholders
- Work closely with Sales and Project Team to provide admin support
- Perform ad-hoc job-related duties when assignedRequirement:
- Level of Interns - ITE / Poly / University
- Meticulous, detailed and strong in process administration'
- Period: at least 12 weeks of internship
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- Company:
NTUC LearningHub - Designation:
Customer Service Intern - Profession:
Customer Service / Communications - Industry:
Early Childhood Care and Education - Location:
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