NTUC LearningHub – Customer Service Intern

Company
NTUC LearningHub
ntuclearninghub.com
Designation
Customer Service Intern
Date Listed
14 Feb 2020
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start, For At Least 2 Months
Location Name
Bras Basah Road, NTUC Trade Union House, Singapore
Address
#02, 73 Bras Basah Rd, 01, Singapore 189556
Map
Allowance / Remuneration
$750 - 1,000 monthly
Profession
Customer Service / Communications
Industry
Early Childhood Care and Education
Company Profile
NTUC LearningHub Private Limited was corporatised in 2004 with the mission to enhance the lifelong employability of Singapore’s workforce by providing high quality, innovative products and affordable learning. The training programmes provided by NTUC LearningHub comprise Infocomm Technology, Professional IT Certificates, Soft Skills & Literacy, Workplace Safety & Health, Employability Skills System, Customer Service Training, Trades, Cleaning, WSQ Security and Manufacturing Skills. To date, it has trained close to 800,000 executives and working adults, and has worked with more than 10,000 companies to identify training needs, define curriculum roadmaps and deliver contemporary training programmes. The organization has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the dynamic business economy.


Job Description

 

- Highlight operational errors and service gaps in the customer experience journey
- Assist Service Manager in handling customer feedback from all service touch points to meet management expectations
- Research on curriculum for development and implementation of customer care strategy and support the delivery of sales and marketing campaigns to customers.
- Assist Service Manager in designing a customer service training program for customer care team
- Ensure implementation of CS – SOPs are smoothly executed, from developing operational procedures to training and communicating requirements to the various internal stakeholders
- Work closely with Sales and Project Team to provide admin support
- Perform ad-hoc job-related duties when assigned

Requirement: 

- Level of Interns - ITE / Poly / University
- Meticulous, detailed and strong in process administration'
- Period: at least 12 weeks of internship

This position is already closed and no longer available.  You may like to view the other latest internships here.

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