NTUC Income Insurance Co-operative Ltd – Summer Internship 2021 – Group Business

Group Business focuses on protecting Businesses and their employees. As part of the Group Business Operations team, you are responsible to ensure that our customers have a superior customer experience in their dealings with us. 

You will report to the Business Quality Review Manager and contribute to driving & supporting the business’ new initiatives. This includes but not limited to testing & supporting the digital customer journey, assessing gaps in systems, addressing issues from external & internal parties and participating in marketing initiatives.

Key Responsibilities include:

• Support marketing initiatives for Group Business’ newly launched digital platform; This includes brainstorming and leading various consumer awareness programs, getting involved in presentations & training for stakeholders, copywriting and preparation of presentation decks
• Performing end-to-end user testing of the abovementioned digital platform, logging and providing feedbacks, assessing system gaps
• Provide support to both external and internal parties with regards to issues that arise from the platform
• Coordinate and liaise with various internal stakeholders to ensure issues are efficiently addressed
• Provide support in the platform’s phase 2 roll out, which may include copywriting, preparation of presentation decks, coordinating meetings and taking down minutes
• Any other ad-hoc projects and tasks as assigned to support the Operations team