Norbreeze Group Pte Ltd – eCommerce Intern

An Asian retail specialist, Norbreeze Group was founded in 2004, co-owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. The couple established the company to distribute, market and build international accessible luxury brands that share a similar design philosophy of timeless allure and consistent pursuit of functionalism and quality.

Backed by a dedicated team of more than 150 employees, Norbreeze Group excels in the strategic development of integrated retailing, distribution and sales network.

The group has consistently delivered sustainable growth returns for its exclusive range of brands, by repeating its success formulas.

Responsibilities

Operations

• Working closely with 3PL on collection of goods, order processing and delivery.
• Ensure all orders are delivered within lead time
• Liaise with Logistics department to schedule for deliveries to and from our owned location
• Monitoring 3PL performance, maintain constant communication and working relation with delivery providers

Administrative

• Regularly updating of inventory on the online platforms we operate in
• Uploading of new products to websites and other distribution channels.
• Timely process of 3PL, courier partners and all other invoices for Cocomi/August Berg before month end closing

Customer Support

• Support Customer Service through the Cocomi/August Berg Live chat and respond to queries on various platforms and marketplace
• Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Key Attributes

• Degree/Diploma in Logistics/Supply Chain Management/E-Commerce or equivalent
• Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (eg. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
• Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
• Good communication and interpersonal skills
• Meticulous with an eye for details and numbers, and organised
• Able to work under pressure in a fast-paced environment
• Resourceful, fast and efficient and able to work independently
• Ability to multi-task, prioritize and manage time effectively