Founded in 2004 and headquartered in Singapore, Norbreeze Group is co-owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. Instilled with a deep passion for Danish design, the couple established the company with a focus to distribute, market, and build international lifestyle brands that share a timeless design philosophy with a consistent pursuit of functionalism and quality.
The Group now consist of a holding company and three businesses units:
- PANDORA INDOCHINA (master franchisee for Pandora Indochina)
- COCOMI (own brand and platform for 3rd party distribution brands focusing on Southeast Asia)
- AUGUST BERG (own brand with Global reach).
With offices in Singapore and Vietnam, the Group has successfully built several international brands across key Asian cities. The Group has more than 40 directly and indirectly operated stores and distributes to more than 200 stores throughout Southeast Asia. For more information, please visit www.norbreeze.com.
About the Job
The E-commerce Intern oversees the following main functions relating to August Berg ecommerce business, including but not limited to – handling and managing full e-commerce operation activities, ensuring functionality of websites, fulfilment of orders, delivery status, uploading and updating of digital contents.
Principal Responsibilities/ accountabilities:
- To ensure all orders are delivered within lead time.
- Responsible for the entire order fulfilment process.
- Good communication amongst team and 3PL.
- Ensure no discrepancy on billings and invoices.
- Respond to client enquiries on various platforms within 4 hours.
- Ensure that all relevant information is uploaded to all websites and marketplaces.
- Manage daily order fulfilment to arrangement for dispatch, which includes customer coordination of returns and exchange.
- Handle customer enquiries on web shopping through various online channels, which includes customer-related reports for analysis.
- Support on web content management such as product information and marketing campaigns including content localization, website visuals and other industry technical tools etc.
- Assist in weekly report and contributing to strategy decisions.
- Assist in conducting market research, analyse data and reports to give recommendations and improvements.
Operations
- Work closely with 3PL on collection of goods, order processing and delivery.
- Ensure that all orders are delivered within lead time for each country.
- Liaise with Logistics department to schedule for deliveries to and from our warehouses.
- Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.
Administrative
- Regular updating of inventory on all online platforms.
- Uploading of new products to websites, marketplaces, and other distribution channels.
- Timely processing of 3PL, courier partners and all other invoices for August Berg before every month end closing.
Customer Support
- Support Customer Service and respond to queries on various platforms and marketplaces.
- Assist with placement of orders, refunds, exchanges, or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Qualifications & Experience:
- Currently pursuing a bachelor’s degree in E-Commerce, Marketing, Supply Chain, Business Management or Equivalent.
- Good understanding and sense of online retail environment.
- Passionate about online marketing and sensitive to current E- Commerce trends.
- Good knowledge of local & international e-commerce platforms and systems, both front-end & back-end (e.g. Amazon, Shopify, Zalora etc.) is advantageous.
- Basic HTML, CSS, JavaScript, Facebook, and Google backend knowledge is advantageous.
Key attributes:
- Good written and verbal communication skills in English.
- Good organization skills and strong attention to details.
- Resourceful, fast, efficient, and able to work independently.
- Effective time management & coordination abilities.
- Strong presentation and data management skills.
- Proficient in MS suite (Word, Excel, and PowerPoint).
- Proficient in Microsoft office especially Excel (V lookup & Pivot Table).
Related Job Searches:
- Company:
Norbreeze Group Pte Ltd - Designation:
eCommerce Intern (August Berg) - Profession:
Logistics / Supply Chain / Transport - Industry:
Retail / eCommerce