Founded in 2004 and headquartered in Singapore, Norbreeze Group is co-owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. Instilled with a deep passion for Danish design, the couple established the company with a focus to distribute, market, and build international lifestyle brands that share a timeless design philosophy with a consistent pursuit of functionalism and quality.
The Group now consist of a holding company and three businesses units:
- PANDORA INDOCHINA (master franchisee for Pandora Indochina)
- COCOMI (own brand and platform for 3rd party distribution brands focusing on Southeast Asia)
- AUGUST BERG (own brand with Global reach).
With offices in Singapore and Vietnam, the Group has successfully built several international brands across key Asian cities. The Group has more than 40 directly and indirectly operated stores and distributes to more than 200 stores throughout Southeast Asia. For more information, please visit www.norbreeze.com
Objective of role:
Ensure all orders are processed and delivered by lead time
Position summary:
The E-commerce Intern oversees the following main functions at Norbreeze:
- Operations
- Working closely with 3PL on collection of goods, order processing and delivery.
- Ensure all orders are delivered within lead time
- Liaise with Logistics department to schedule for deliveries to and from our owned locations
- Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.
- Administrative
- Regularly updating of inventory on the online platforms we operate in
- Uploading of new products to websites and other distribution channels.
- Timely process of 3PL, courier partners and all other invoices for Cocomi before month end closing
- Customer Support
- Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
- Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Detailed responsibilities/accountabilities:
- To ensure all orders are delivered within lead time
- Responsible for the entire order fulfilment process
- Good communication amongst team and 3PL
- Ensure no discrepancy on billings and invoices
- Respond to client enquiries on various platforms within 4 hours
- Ensure new collection are uploaded to website and marketplaces
Suggested Qualifications and Experience:
- Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
- Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (e.g. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
- Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
- Good communication and interpersonal skills
- Have strong organisation skill
- Able to work under pressure in a fast-paced environment
- Meticulous with an eye for details and numbers.
- Resourceful, fast and efficient and able to work independently
- Ability to multi-task, prioritize and manage time effectively
- Good communication skills
Related Job Searches:
- Company:
Norbreeze Group Pte Ltd - Designation:
eCommerce Intern - Profession:
Sales / Retail - Industry:
Retail / eCommerce