An Asian retail specialist, Norbreeze Group was founded in 2004, co-owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. The couple established the company to distribute, market and build international accessible luxury brands that share a similar design philosophy of timeless allure and consistent pursuit of functionalism and quality.
Backed by a dedicated team of more than 150 employees, Norbreeze Group excels in the strategic development of integrated retailing, distribution and sales network.
The group has consistently delivered sustainable growth returns for its exclusive range of brands, by repeating its success formulas.
Objective of role:
Ensure all orders are processed and delivered by lead time
Position summary
The E-commerce Assistant oversees the following main functions at Norbreeze:
Operations
- Working closely with 3PL on collection of goods, order processing and delivery.
- Ensure all orders are delivered within lead time
- Liaise with Logistics department to schedule for deliveries to and from our owned locations
- Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.
Administrative
- Regularly updating of inventory on the online platforms we operate in
- Uploading of new products to websites and other distribution channels.
- Timely process of 3PL, courier partners and all other invoices for Cocomi before month end closing
Customer Support
- Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
- Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Detailed responsibilities/accountabilities:
To ensure all orders are delivered within lead time
Responsible for the entire order fulfilment process
Good communication amongst team and 3PL
Ensure no discrepancy on billings and invoices
Respond to client enquiries on various platforms within 4 hours
Ensure new collection are uploaded to website and marketplaces
Suggested Qualifications and Experience
Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (eg. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
Good communication and interpersonal skills
Have strong organisation skill
Able to work under pressure in a fast-paced environment
Key attributes
Meticulous with an eye for details and numbers.
Resourceful, fast and efficient and able to work independently
- Ability to multi-task, prioritize and manage time effectively
- Good communication skills
Related Job Searches:
- Company:
Norbreeze Group - Designation:
eCommerce Intern - Profession:
Sales / Retail - Industry:
Retail / eCommerce - Location:
Bukit Merah