MyRepublic Group Limited – Field Technician

Company Description

MyRepublic is on the front lines of the biggest transformation the telecommunications industry has seen in decades - and we’re loving it. The Next Generation National Broadband Network (NBN) is a great opportunity for small businesses to shake things up and we couldn’t be prouder to get involved. We are currently offering the world’s fastest fibre broadband at 1GBps and shaking the market both here in Singapore as well as Australia and New Zealand.

For more information, please visit http://www.myrepublic.com.sg

• Provide technical service and customer support during field visits
• Perform onsite installation, troubleshooting, maintenance, testing and verification tasks as provided in work order
• Recommend customers with solution to resolve and enhance customers’ network and infrastructure
• Work closely with Sales Team and Post Sales Team to ensure maximum success rate, reduce repeat visits
• Drive service success that improves customer satisfaction, maximizes customer retention with superior customer experience
• Build positive relationships with customers
• Produce timely and detailed service reports

Qualifications

• Diploma or higher in related discipline
• Minimum of 3 years’ experience in field services in business customers space
• Hands-on and working experience with various common commercial brands of network related hardware (eg. CISCO, Ubiquiti, ASUS, etc)
• Familiar with fibre network setup
• Familiar with VOIP, SIP services
• Familiar with Firewall, L2, VPN, and other network solution
• Self-starter to deliver the desired customer service experience
• Ability to work alone without much supervision
• Ability to work on standby shift duties (on emergency call service)