Micepad – Customer Success Intern

About Us

Micepad is a full suite events solution designed to save your time and boost your event ROI. Our solutions include virtual events, on-ground events and hybrid events. From event registration, guest check-in and event apps to audience engagement, gamification and post-event data analysis, we are dedicated to providing a thorough and satisfying experience to both organisers and guests.

Visit micepadapp.com for more information.

Responsibilities

- Develop and define ongoing customer relationship for entire Micepad journey to ensure customer satisfaction and retention

- Conduct online training sessions to educate clients on how existing and new product features and functionality work, and how it can contribute to their business objectives

- Able to reply email, and assist Sales Manager / CEO in some ad-hoc tasks

- Able to perform effective customer demonstrations, success reviews, customer advocacy and other adoption deliverables via webcasts, teleconferences and/or onsite visits if needed

- Provide feedback to Sales Team and Product Team related to new functionality requests and specifications, as well as assist in providing feedback to improve user experience

Requirements

- Able to commit at least 6 months

- Strong analytical thinking, creative problem solving, and persuasive skills

- Detail-oriented and fast learner

- Able to write and speak fluent professional English (if you are able to write and speak fluent professional Mandarin, that would be a plus point as we have Taiwan, Hong Kong, and China Mainland clientele to manage)

P/s: outstanding performer has the possibility to be offered as permanent staff.