Working at Makino is a rewarding experience. Makino is a Japanese Machine Tool MNC, known globally as a leader in metal cutting technologies. Our employees are always at the forefront of innovation and are rich in diversity, coming from more than 14 nationalities. We are proud to say that we have a unique culture and our employees are agile and adaptable in embracing change and sizing new challenges. Over here at Makino, we provide opportunities for personal and career growth, both locally and internationally.
Makino Asia developed into a fully integrated manufacturing company, incorporating Research and Development (R&D), engineering production and business administration under one roof. Advanced processing, manufacturing and assembly are the key integral functions of our enterprise. Makino Asia produces the F- and E-series milling machines as well as the EDAF- and EDGE- electrical discharge machines and DUO-series and newly launched U3 wire electrical discharge machines on site.
Unique to Makino Asia is the company’s business philosophy to combine the skills of its highly qualified people with a customer-orientated focus. Above all, our core competences lie in our R&D department, the high level assembly skills of our employees, the complete turnkey solutions we offer to our customers and last but not least, the continuous training of our people.
Close to 500 employees in the Singapore headquarters, together with another 700 employees in the various Makino Asia branches contribute to the success of Makino Asia, ensuring that Makino Asia continues to grow as a leader in the global machining business
Key Responsibilities
- Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
- Conduct pre-installation assistance to customer as well as post installation visit and check up.
- Provide field service support and troubleshooting to the machines for local & overseas customers
- Responds to customer complaints and Perform scheduled and un-scheduled service support.
- Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
- Prepare complete service reports and details on daily service job and customer correspondence
- Educate customers on basic maintenance & technical support of machine tool for customer's benefits
- Properly document, label, and return all defective parts resulting from service and repair
- Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
- Ensure all tools and equipment provided is kept safe, and secure.
- Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner
- Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
- Provide technical support to other Field Service engineers in the field.
- Develop and maintain relationship with customers
Job Requirements
- Good in MS Office and general computer knowledge
- Minimum ITE / Diploma in related technical field plus two years of experience in a machine tool related field, or 5 years of experience in a related position
- At least 2 years experience in the related field as Service Engineer preferably in the installation & service of CNC machines.
- Strong electrical trouble shooting experience is an added advantage
- Passion on Field Service
- Good Communication & Interpersonal skills
- Strong time management skill
- Ability to travel to clients on standby weekends / night
- Able to travel from time to time for project & regional support
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Makino Asia Pte Ltd - Designation:
Service Engineer - Profession:
Engineering - Industry:
Precision Engineering - Location:
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