Little Forest is an enrichment center for children 6 months to 6 years old. Little Forest is an enrichment center for children 6 months to 6 years old.
Responsibilities for Customer Service, Sales & Administrations
- Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
- Handle customer's enquiries on site and via whatsapp/email
- Assist in check-ins of parents and children at the frontdesk
- Managing our CRM system and booking system which includes sales of our classes and programmes.
- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
- Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
- Foster a positive and pleasant working relationship with the team
- Familiarise with current information about services and products available for customers
- Accurately record customer demographics, sales orders, or other information digitally or in written form
- Communicate with clients in English and Mandarin
Responsibilities for Operations
- Perform Inventory checks and ensure classroom materials are well stocked.
- Responsible for purchasing and restocking of materials in the centre.
- Customer service or sales experience preferred
- Ability to cooperate with and support other members of the team
- Strong verbal communication skills in the English language
- Willingness to interact daily with customers from a wide range of cultures and backgrounds
- Must be comfortable working as a team as well as independently
- Good sense of organization and keen attention to detail
- Knowledge of customer service best practices and desire to participate in trainings and professional development
- Ability to perform well in a fast-paced working environment
- Able to work on Saturdays
- Location: Joo Chiat