Lalamove – Customer Engagement / Support Intern

With exciting expansion plans across Asia, Lalamove is looking for a new addition to our young and dynamic team to manage administrative and client service functions. 

Responsibilities:

• Engage our mobile app users directly to handle customer queries, resolve conflicts and ensure a high level of customer satisfaction

• Coordinate with different parties of the entire order fulfilment process - pick-up, drivers and drop-off to ensure a high level of fulfilment 

• Handle payments processing, orders and operational expenses

• Be able to contribute significantly to the CS team in terms of order fulfilment

• Perform other administrative duties for the team, or any other duties assigned by General Operations and CS Manager 

Requirements:

• SINGAPOREANS / PRs / Student with pass

• 0-2 years of customer service related and administrative experience 

• Ability to communicate effectively, resolve conflicts and handle customer complaints

• Ability to perform operational duties and team project responsibilities

• Proficient in MS office application, in particular MS Excel

• Ability to work efficiently with minimal supervision in a changing environment, multitask, and is a self-starter

• Ability to commit to shift hours and timing

  • 5days work week from Monday to Sunday (OFF DAY: 1 Weekday & 1 Weekend)

  • Shift hours: 9am-6pm / 11am-8pm / 3pm-10pm