Kecha Singapore – Service Crew

Company
Kecha Singapore
kecha.co
Designation
Service Crew
Date Listed
17 Dec 2018
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start, For At Least 3 Months
Profession
Food Services / F&B
Industry
Food Services / F&B
Location Name
Orchard
Allowance / Remuneration
$700 - 800 monthly
Company Profile

Instagram-worthy Tea in Singapore –Affordable & Healthy

What is the trendiest tea that comes to you mind? I believe the most common answer will be: Bubble Tea! Yeah, drinking bubble tea is a trend that has no signs of dying out but hey, why not try out something new? An affordable, healthy and Instagram-worthy tea!

KECHA SINGAPORE

KECha in Chinese means Thirsty tea. It is a newly concept beverage kiosk originated from Taiwan. They offer a range of healthy beverages from Milk tea series, Butterfly peas series, Roselle series, Earl Grey tea series, Cold brewed Oolong / Green tea series and even unique series (non-tea) in stunning colors served in beautiful and reusable bottles which are able to fit into a bag nicely. The drinks definitely make for superb Instagram shots.

Job Description
  • Orientation and introduction for new staff on company setup and policies. Provide information such as organization structure, functions of various department.
  • Sharing of office procedures, and different types of forms to use. Procedure on how to purchase goods. We will also provide guideline on the do’s and don’t’s on the job.
  • Guide on counter service: telephone etiquettes, taking order from customer, greeting customer. Counter staff will need to learn on how to operate the POS system with different modules and discount for diiferent menu and drinks.
  • Product training- Food: what’s is on the menu. Different types of drink and topping. Need to memorise the basic ingredient used inside the drink and the colour and taste of the drink. They need to learn the combo promotions pacakage and the different types of deals from different merchant.
  • Training on proper handling of operational equipment.
  • Learn how to operate the mixer blender machine properly. If not the tea will spill out all over the floor.
  • Learn how to operate the automatic syrup machine.
  • Learn on the correct ways to brew and tasting of tea.
  • Training on mixology of the different types of drink. They need to memorise every single step on how to mix all the drink. They also need to memorise on the ingredients in the drink.
  • Training on how to shake the drink and garnish it.
  • They are taught on how to make exact measurement for making the drink.
  • Staff was also taught on how to key customer requirement, make changes to orders, prepare the bills, printing receipt, refund order, closing order for the days and include shift closing and reconcile register.
  • Staff needed to familiar on where to find the item order from the POS system.
  • Staff needed to learn on how to do membership system management. They are taught how to add member, check coupons, discount allocations, and other equipment – online payments.
  • They need to learn on inventory system management
  • Manage supplier and check goods against invoice.
  • Serving Customer
  • How to pack drink and pass to customer.
  • Building customer relations
  • Guide new staff on the entire sales process
  • How to handle customers
  • Ways to deal with difficult customer.
  • Handling delivery order.
  • Learn how to operate all the food delivery platform 
  • Learn how to handle unusual requests.
  • Learn to contact platform customer service officer if there is issue in order.
  • Learn on how to do stock taking weekly on all the goods in our shop.
  • Learn on how store facilities, health and safety procedures at workplace.
  • Learn on arranging the goods and check for expiry date.
  • Review and assessment
  • Correction on the wrong action done by the staff.
  • If no issue, we will rotate then to other outlets.
This position is already closed and no longer available.  You may like to view the other latest internships here.

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