Kaplan Learning Institute Pte Ltd – Student Relation Officer

Kaplan Learning Institute Pte Ltd
Student Relation Officer
Date Listed
15 Mar 2023
Job Type
Entry Level / Junior Executive
Job Period
Flexible Start - Flexible End
Admin / Secretarial
Public Service / Education / Publishing
Location Name
8 Wilkie Road, level 2, Singapore
8 Wilkie Rd, level 2, Singapore 228095
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile

Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values – Opportunity, Knowledge, Support, Integrity and Results – help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

Job Description

Key Roles and Responsibilities

  1. Assist in coverage at frontline counter, occasionally at Library & Reception Counter when needed
  2. Attend to walk-in enquiries and course consultation for Kaplan Financial (FIA, ACCA, CFA, OBU & SCA).
  3. Handle enrolment procedures, checking contracts and collection of fees/charges.
  4. Process sales of Schweser Products & ACCA/FIA study materials.
  5. Help out with phone enquiries and other administrative jobs e.g. printing of Students’ access card.


Diploma in any field

Other Information

Working hour :

Monday - Friday ~ 11am-8pm / 12pm - 9pm

Saturday ~ 9am - 3pm (twice per month)

Generic Competencies

  1. Customer Service Skills i.e. Handling Difficult Customers, Complaints Management, Processing Enquiries & Payment Processing
  2. Communications Skills (Telephone skills & Face-to-face)
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