Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.
Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.
We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values – Opportunity, Knowledge, Support, Integrity and Results – help guide the way we work.
At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.
- Intake Creation:
Facilitate the setup and submission of intakes, including managing student contracts submission to ERO / Finance and communicating course fee insert amendments to RQC (by University).
- Course Preview and Events:
Update the University preview schedule on Kaplan's website on a weekly basis.
Prepare course brochures and collateral materials for Graduate Programme Previews (GPV).
Provide on-site support during events and previews.
Execute SMS and Email blasts for event promotions.
- Inventory and Logistics:
Manage the replenishment of University course brochures at Wilkie Edge.
Handle the printing of University application forms.
Collate and distribute the updated Brochure Inventory List.
Oversee course brochure inventory management.
Prepare course brochures and collateral materials for GPV and other events.
- Updating of Information:
Process and manage various forms, including website request forms, CPE Registration forms, course fee inserts, application forms, and marketing collateral updates.
Handle the funneling of sales generic leads.
- Finance Handover:
Ensure the smooth submission of finance handover documents.
Follow up and track the status of cheques with the Finance team.
Ensure timely receipt of cheques from Finance.
Communicate with students for the collection or posting of referral cheques.
Initiate the process for raising refunds/credit notes.
- Fees Payment:
Manage the manual invoicing process and send out payment emails to students.
Coordinate the submission of Murdoch Student Photos to ERO.
- Gift Items Redemption:
Prepare redemption letters for gift items.
Track the redemption status of items.
Monitor and manage the inventory of gift items.
- Other Admin Support:
Answer sales inquiries via the hotline and promptly return missed calls.
- Sales and Marketing Reports:
Compile and generate sales reports.
Provide administrative support to Sales Directors.
Generate and reconcile reports using Salesforce.
Monitor the progress of bank loan applications and approval cases.
- Willing to learn
- Experience in administrative support roles.
- Strong organizational and multitasking skills.
- Detail-oriented with excellent follow-up abilities.
- Proficiency in Microsoft Office Suite.
- Effective written and verbal communication skills
- Minimum “O” level graduate and above
Working Hours: Monday to Friday, 9am – 6pm
Work Arrangements: Hybrid (Blend of in-office and remote work)
Location: Singapore (Central Area – Dhoby Ghaut MRT/Little India MRT/Rochor MRT)
If you are a proactive individual with a passion for delivering exceptional administrative support to sales and marketing functions, we encourage you to apply for this role. Join our dedicated team and contribute to the efficient execution of various sales and marketing initiatives.