Jewel Changi Airport Devt Pte Ltd – Intern, Attraction Sales & Guest Experience

It first began with the need to expand the capacity of Changi Airport’s Terminal 1 as well as its open-air carpark. This led to a strategic vision with the conception of Jewel as a gem of a destination, to augment Changi Airport’s position as a leading air hub globally and boost its appeal as a stopover destination for travellers.

The stunning result is a mixed-use development with gardens, attractions, retail, dining, a hotel and facilities to support airport operations. This integration of nature with engineering marvels housed under a striking glass and steel dome is poised to make headlines.

Attraction Sales & Operations

General Enquiries / Bookings of tickets & tours

• Handle Corporate & Travel Agent enquiries, quotations, and feedback.

• Process bulk purchase orders, refunds and revalidation of tickets and tours.

• Handle and coordinate request for familiarisation visits, filming and tours.

• Process filming/ photo-shoot permits and visit forms.

Sales and Marketing Campaign Support

• Support the team in executing sales and marketing campaigns to drive attraction ticket sales.

• Liaise with all relevant business units and stakeholders involved in ensuring the smooth execution of all marketing campaigns.

• Design marketing collateral for campaigns

Guest Experience 

• Refresh guest experience initiatives, from ideation to sourcing and implementation 

• Review current logistics tracking process and make recommendations for improvement 

• Assist in formulating Jewel’s learning journey program for frontline hosts 

• Assist in attractions edutainment programs • Basic photo editing and uploading of documents onto kiosk system

Other Duties 

• Provide coordination and project management support for ad-hoc projects e.g. production of marketing collaterals.

• Responsible for consolidating statistical reports, manage the database and mailing list, prepare reports as well as assist in any other projects assigned

• Generate visual tools to engage management (infographic, presentation, charts etc.)

• Perform ad-hoc assigned duties as and when required

• Any other tasks as required to understand the processes

Skills/Knowledge Required

• Organised and meticulous, with the ability to multi-task

• Good attitude and a team player

• Good communication and writing skills

• Ability to work in a fast-paced and dynamic environment 

• Proficiency in Mandarin would be advantageous to liaise with Mandarin speaking associates 

• Proficiency with Microsoft Office tools 

• Proficiency in Adobe Photoshop