Jet Quay Pte Ltd – Guest Relations Officer

The JetQuay CIP Terminal is an elite Airport terminal at Singapore Changi Airport which opened in September 2006. As the choice terminal for private jets, JetQuay is equipped and furnished to serve up a comprehensive suite of top-notch VIP services, including dedicated airline check-in and immigration clearance, a well-appointed lounge to wine and dine, as well as a limousine service that escorts elite guests to and from their aircraft. Our services are available to any passengers travelling on full-service carriers, on any class - arriving, departing or transiting through Terminals 1 to 4.

• Welcome members upon arrival and assist guests according to established standards and procedure.
• Assist in baggage handling of up to 20kg.
• To handle all F&B aspects and any other items requested by guests.
• To provide information, courteous and efficient service and if possible to comply with each and every guest’s request.
• Check out guests courteously and accurately.
• Be constantly alert on procedures and existing SOP with business partners.
• Must have the team work spirit amongst colleagues of all levels so as to ensure all work flow can be executed diligently.
• Consistently have a courteous and hospitable attitude at all times when on duty to both internal and external customers.
• Take ownership of problem, handle members’ complaints promptly according to established procedures and then report to superior for further follow up when necessary.
• Maintain a well-groomed appearance and a tidy work area.
• To keep Personal Grooming at the highest standard.
• Perform other duties as assigned by superior.
• Training will be provided.