About Us
Jaga-Me is a mobile health company with the mission of making quality healthcare accessible at home and at work. Jaga-Me does so through a digital platform that facilitates the delivery of medical services, products, and information.
We believe that healthcare is a basic human right and that it should be easily available to people at home or at work. We are advocates for patients and for the people who care for them (their families, as well as healthcare workers). We embrace digital innovation, whilst remaining mindful that the core needs of our customers may not be addressed by technology alone.
We are looking for a dynamic individual to join the team. You will have the opportunity to help make a direct impact on our clients (our patients, their families, and partner healthcare organizations) by helping them navigate the resources that are available in Jaga-Me.
Be the first touchpoint for Jaga-Me's customers; managing queries from clients with professionalism and empathy
Provide accurate and timely information on Jaga-Me's services and convey our value proposition to clients
Keep records of customer interactions, transactions, feedback or complaints
Acknowledge and resolve customer complaints via phone, email or social media
Provide clients with guidance in setting up their account and booking our services
Liaise with internal staff for allocation of cases
Identify improvements to the quality of the customer’s overall experience with Jaga-Me
Maintain service quality by establishing and enforcing organization standards
Requirements
The ideal candidate is someone who has high energy, is self-motivated and adaptable
Beyond people skills, the ideal candidate must possess great communication skills and a positive, empathetic attitude at all times
Proactive approach in serving client
Ability to honour deadlines - ensure all tickets or client’s queries are resolved well within deadline.
Ability to be composed, organised and demonstrate professionalism under pressure
Independent and also a strong team player
Ability to multitask, such as toggle between different platforms or IT systems
Proficiency in English and a second language is preferred
5.5 days rostered workweek, which may include weekends from time to time
Related Job Searches:
- Company:
Jaga-Me Pte Ltd - Designation:
Customer Experience - Profession:
Healthcare / Pharmaceutical / Sports - Industry:
Healthcare / Fitness / Sports - Location:
Queenstown