Invigilo Technologies Pte Ltd – Customer Success Manager

What You'll Do

1. Lead Customer Onboarding & Deployment

• Own customer onboarding, site activation, and go-live execution
• Build and drive project plans, deployment checklists, and documentation
• Coordinate cross-functionally with Field Ops, Engineering, and customer teams
• Take full ownership of timelines, milestones, and stakeholder alignment

2. Drive Customer Training & Adoption

• Lead training sessions for supervisors, site users, and customer stakeholders
• Develop user guides, SOPs, and training materials tailored to each customer
• Track adoption metrics and proactively drive engagement
• Identify early warning signs and resolve friction points before they escalate

3. Manage & Grow Customer Relationships

• Own day-to-day customer relationships across your portfolio
• Lead regular customer check-ins, business reviews, and executive updates
• Maintain clear, proactive communication on progress, issues, and next steps
• Identify upsell, cross-sell, and renewal opportunities

4. Platform Monitoring & Issue Management

• Monitor camera and AI system health through internal dashboards
• Flag anomalies, manage incidents, and coordinate resolution with the AI/Engineering teams
• Own SLA tracking and ensure customers are always informed
• Act as the voice of the customer internally

5. Reporting & Strategic Insights

• Deliver weekly and monthly reports with safety and operational insights
• Prepare executive presentations and quarterly business reviews
• Surface customer feedback to shape product roadmap and improvements

Who You Are

• 0–2 years of experience in customer success, account management, project delivery, or technical operations — preferably in B2B SaaS, AI/computer vision, or industrial tech
• Confident and polished in front of senior customer stakeholders
• Strong project management skills — able to juggle multiple deployments simultaneously
• Excellent communication skills — written, verbal, and presentation
• Comfortable working with dashboards, analytics, and basic data interpretation
• Willing to travel to industrial sites across Singapore and the region for deployments and customer reviews
• Familiar with IT systems, CCTV setups, or basic networking
• Bonus: experience with safety management tools, EHS platforms, or industrial software