In3Labs Pte Ltd – Customer Relations Officer

Job Objective:

To provide outstanding customer service and administrative support to students, their parents and our working team at the academy.

Responsibilities:

Work closely with the Academy Manager to ensure smooth daily operations

Attend to customer inquiries face-to-face, as well as via phone and email;

Provide prompt assistance and ensure timely follow-up and closure;

Efficiently communicate and promote key features and benefits of the academy’s programs

Process student registrations and payments;

Conduct regular classroom inspection to ensure a safe learning environment and proper handling of teaching equipment;

Requirements:

A Level/Diploma or above;

Able to work on rotating shifts (5-day week)

Strong interpersonal and front-desk communication skills (in English);

Confident and tactful in managing customers’ inquiries and feedback;

A collaborative team player with strong people-oriented personality;

Excellent time management skills and the ability to prioritize work systematically;

Well-organised, able to multitask and meticulous;

Conscientious about following processes and academy’s regulations;

Well-versed in MS office applications (Word, Excel & PowerPoint);

Previous similar working experience is an advantage.

If you think you have what it takes to contribute, learn and grow in a rapidly growing environment, do not hesitate to reach out to us.