The International Chamber of Commerce (ICC) Academy was founded in 2015 to provide industry-leading business education and to set international standards for practitioners in various industries. Recognized by multilateral institutions, private businesses, and governments, our certification programmes cover concepts and skills you will use at all stages of your career.
The ICC Academy is a part of the Paris-based International Chamber of Commerce. The ICC network includes 6.5 million businesses in more than 130 countries, including many of the world’s largest companies, SMEs, business associations and local chambers of commerce.
Responsibilities
Under the supervision of the Technology Director, the intern will work daily to support the operations and IT procedures related to the ICC Academy’s systems and tools, especially the Learning Management System (LMS) and other systems related.
Specific duties include:
- Support the main systems and related activities in accordance with the mission and the goals of the ICC Academy
- Serve as technical support and help desk to the ICC Academy customers for technical queries/customer care
- Perform administrative data entry and client databases (Excel)
- Support users, analyze issues and research/implement resolutions. Typical issues may include: Access to courses, assessments, reports; Course malfunction; Link malfunction; Issues with web browser settings; Record issues on reporting software etc.
- Help upload and test courses and/or assessments on the main LMS
- Support ongoing evaluation of all systems’ ability to meet the needs of the ICC Academy
Experience
Within the context of the role described above, the ideal applicant will be someone who has the following key capabilities:
- Experience with cloud-based systems
- Experience as support of a customer-facing system
- Strong written and verbal communication, excellent documentation skills
- Proficient with Excel
Language requirements
The candidate must speak, read and write English fluently. Knowledge of other languages would be an asset.
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- Company:
ICC Academy Private Ltd - Designation:
System Administrator Assistant - Profession:
IT / Information Technology - Industry:
Public Service / Education / Publishing