Homeez Pte Ltd – Customer Success Officer

Homeez is the innovative renovation platform that uses technology to let homeowners design-it-themselves with our AI Designer tools. We empower you to take control of the renovation, provide you with free inspirations and connect you directly to our reliable network of contractors.

Your role and responsibility includes overall relationship management with assigned clients which includes on-boarding, converting, increasing adoption, ensuring retention and high levels of customer satisfaction. The role involved will include telemarketing, onboarding customers, building relationships between customers and the support team.

What you'll do:

- Calling warm leads (from system) and establish long term relationship with customer

- Establish clear client retention goals

- Schedule appointments with potential clients

- Maintain accurate records of all interactions

- Promote value through customer experience

- Review customer complaints and concerns and seek to improve the customer experience

Requirements:

- Experience working with brand image and promoting value through customer experience

- Fluent in both written and spoken English and Chinese

- Comfortable making outbound calls

- Willingness to learn and follow company procedures

- Strong communication and interpersonal skills

- Meticulous and attention to detail

- Accountability and personal organization are essential

- Proficient in Microsoft Word & Excel

- Exceptional ability to communicate and foster positive business relationships

Benefits:

- Hybrid working upon completion of training

- Flexible working hours

- Training will be provided