Homeez Pte Ltd – Customer Success Officer

Company
Homeez Pte Ltd
homeez.com
Designation
Customer Success Officer
Date Listed
04 Jan 2024
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, For At Least 2 Months
Profession
Customer Service / Communications
Industry
Others
Location Name
Singapore
Allowance / Remuneration
$1,000 - 2,500 monthly
Company Profile

Homeez is the innovative renovation platform that uses technology to let homeowners design-it-themselves with our AI Designer tools. We empower you to take control of the renovation, provide you with free inspirations and connect you directly to our reliable network of contractors.

Job Description

Your role and responsibility includes overall relationship management with assigned clients which includes on-boarding, converting, increasing adoption, ensuring retention and high levels of customer satisfaction. The role involved will include telemarketing, onboarding customers, building relationships between customers and the support team.

What you'll do:

- Calling warm leads (from system) and establish long term relationship with customer

- Establish clear client retention goals

- Schedule appointments with potential clients

- Maintain accurate records of all interactions

- Promote value through customer experience

- Review customer complaints and concerns and seek to improve the customer experience

Requirements:

- Experience working with brand image and promoting value through customer experience

- Fluent in both written and spoken English and Chinese

- Comfortable making outbound calls

- Willingness to learn and follow company procedures

- Strong communication and interpersonal skills

- Meticulous and attention to detail

- Accountability and personal organization are essential

- Proficient in Microsoft Word & Excel

- Exceptional ability to communicate and foster positive business relationships

Benefits:

- Hybrid working upon completion of training

- Flexible working hours

- Training will be provided

This position is already closed and no longer available.  You may like to view the other latest internships here.

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