Haulio Pte Ltd – Customer Service Executive

Responsibilities: 

• Coordination of customers’ requirements from the portal. 
• Assessing and verification of data and pricing.
• Broadcasting trucking jobs to the haulier’s community. 
• Assigning trucking jobs to hauliers based on the best fulfilment capability. 
•  Achieving high service standards for all trucking jobs from the forwarders, shippers and hauliers. 
• Managing customers and hauliers’ expectations and requirements.
• Basic reporting on the progress of jobs
• Dispute resolution between the hauliers and the customers.
• Reviewing pricing upon job completion for accounts billing.
• Ensuring that inactive users to be connected back on to Haulio platform.
• Advising BD on every job costing and ensuring all jobs to be completed with a positive revenue.
• Secondary roles will be assigned accordingly based on each individual capability.

Requirements and Qualifications: 

• Able to multitask, prioritize, and manage time efficiently 
• Goal-oriented, organized team player 
• Self-motivated and self-directed 
• Excellent interpersonal relationship skills 
• Hands-on experience in Customer Service/Operations and Front-end roles 
• At least 1-2 years work experience in customer service and operations in the freight forwarding & logistics industry. 
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person 
• Strong negotiation skills, with ability follow-through on client contracts 
• 5.5 days work week