HashMicro is the leading ERP & software solutions provider who develop next-generation technologies that innovates how businesses across industries manage their day to day operations. With state-of-the-art solutions, we are pushing the boundaries of what’s possible in a software, where we set modern standards for workplace innovation and productivity. Having operations across multiple countries and with years of experience, we have been delivering business software solutions to numerous customers in various Industries; with products ranging from ERP software, CRM, Warehouse Management, HRM, Business Analytics, and many more. Our team consists of bright individuals whose passion and innovation has lead us to develop the next generation solutions, ensuring top quality services, and bringing the best value for our end users. We constantly seek passionate individuals to join our team, where we value your passion, desire to learn and grow, to join us to innovate and take on fresh challenges as a team.
- Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
- Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
- Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
- Determine, review criticality and prioritize resolution of issues.
- Resolve cases and support Lead Software Support Analysts.
- Engage in Knowledge Management process by creating and using materials.
- Guide clients to use self-help resources.
- Offer direct customer service and technical support to user through phone, email and in-person.
- Support clients to answer queries, locate information and review technical requirements.
- Record customer change requests and technical requirements.
- Record issues and solutions to troubleshoot guides.
Requirements:
- Good knowledge in the fields of computer science
- Passionate to work in the information technology sector
- Willing to work overtime when required to meet important deadlines
- Excellent written and verbal communication skills
- The ability to work well with others and lead a team
- Proficient in written & spoken English
- Good time management ability
- Possess analytical skills to be able to solve problems that may come up during a typical work day
- Excellent client-facing and internal communication skills
- Solid organizational skills including attention to detail and multi-tasking skills
- Knowledge in HTML, Cpanel, WHM & AWS is a plus
P.S: Intern must be able to commit to at least 5 months and preferably longer. Fresh Graduates are encouraged to apply.
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- Company:
HashMicro Pte Ltd - Designation:
Software Support Intern - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Geylang