Happy Bunch is expanding! Leading the game at the fun intersection of e-commerce, gifts and flowers. We’re still lean, but not-at-all mean. If you play by your strengths, push for ideas and swear by results, we can promise you an exciting journey. One filled with growth, imagination, and laughter. Care to join us?
ABOUT THE ROLE
Reporting to the Country Manager & Marketing Associate, the Customer Happiness Intern will join our Operations & Marketing team and play a crucial role in driving business results through effective customer support and driving a wide range of new initiatives to enhance customer experiences – from physical packaging to service framework to online UX. The perfect candidate would have the ability to think strategically, a can-do attitude, and a willingness to learn and adapt.
Working hours are Monday to Friday, 8:30am to 6pm.
RESPONSIBILITIES:
– Manage customers’ inquiries across all channels (website’s live chat, Instagram, Facebook, emails) with urgency, love and empathy
– Anticipate customers’ needs, go above and beyond to resolve issues and deliver delightful experiences consistently and at scale
– Dig deep to understand customer’s real pain points and root causes, propose & prioritise actionable solutions
– Maintain internal tracking to monitor Customer Experiences performance and identify trends/opportunities for improvement
– Play an active role in planning & implementing a wide range of new initiatives to enhance customers experiences across offline & online touch points, from physical packaging to service framework to online UX
– Assist with daily operations & other assignments when required
REQUIREMENTS:
– Preferably students majoring in Business, Marketing, and Operations
– A strong sense of urgency, responsibility, focus & discipline
– Ability to think quickly on one’s feet and resourcefulness
– Be curious and have the courage to challenge the status quo
– Have a keen interest in translating business inputs & customer feedback into actionable plans for business enhancements & value-added services
– A love for flowers, gifting, and making people happy!
– No prior experience in floristry & gifting necessary
– Comfortable working independently, and as part of a (very small!) team
– Comfortable working in a fast-paced startup environment
INTERNSHIP PERIOD:
– At least 3 months, preferably from end November 2020 – end Feb 2021
– Ability to commit to at least 6-month internship period is a plus
– Must be able to work during the Chinese New Year & Valentine’s Day period (11 Feb – 14 Feb 2021)
Related Job Searches:
- Company:
Happy Bunch Singapore - Designation:
Customer Happiness Intern, eCommerce & Last-mile Logistics - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Bukit Merah