GiftGood – eCommerce Business & Operations (6-month)

eCommerce Business & Operations (6-month Full-time Internship)

Key details:

This is a 6-month full-time internship with in-person working arrangements.
Internship stipend: SGD 1,000/month.

Preferred start date: 01 December 2023
Preferred end date: 31 May 2024
It’s a plus if you can start earlier (November 2023) and/or end later (July 2024)

Working hours: Monday - Friday, 10am - 6pm. Closed on PHs.
Ad hoc support: Your assistance may be required on selected weekends and/or PHs based on business needs such as events & trade shows and festive periods. Such ad hoc assistance will be discussed with you in advance and will be subject to your availability.

Responsibilities:

Manage end-to-end order fulfillment: 

• Order picking & packing, card writing, ribbon tying, shipping label printing, and getting ready for dispatch
• Ensure all deliveries are matched and dispatched timely and with great care
• Provide briefing to delivery agents on how to handle the box, what to take note of at the point of delivery, and other key SOP when they collect the items
• Track delivery status till all the deliveries for the day have been completed
• Coordinate with the recipient/sender/delivery agent when there are delivery issues (eg. the delivery agent is running late, etc.)
• Provide end-of-day daily updates on orders & deliveries status to team leaders
• Alert team leaders on any delivery issue encountered in the day that requires further follow-up with customers
• Ensure the warehouse and workplace are organized and cleaned after each day

Customer Support & Feedback Collection:

• Follow up with customers for feedback and improvement ideas
• Follow up with recipients to ensure they have received the gift package
• Monitor delivery performance & feedback performance trends over time for discussions on actionable improvements
• Proactively propose and implement new ideas to improve operational efficiency and effectiveness

Inventory Handing:

• Receive inventory, count incoming stock as per Delivery Order, and organise them in the storage
• Perform monthly inventory count
• Assist team leaders in coordinating with business partners & suppliers for inventory top-up, stock availability checks, and other related projects

Brand & Product Curation:

• Perform research for suitable products from up-and-coming local & international brands 
• Assist in outreach and onboarding new brands and products
• Assist in curating gift sets for specific festive themes and year-round occasions
• Assist in taking photos of gift sets

Other Marketing & Business tasks:

• Support with social media, email marketing & content marketing
• Support with corporate sales project proposal preparation & bidding process
• Support pop-up events as and when required
• Other ad-hoc duties as assigned by team leaders

Who you are:

• Self-motivated, independent, passionate problem-solver
• Able to handle daily operations independently with minimal supervision
• Possess a willingness to learn, stay open to feedback, and adapt fast
• Courageous to drive changes and challenge the status quo
• Have great attention to detail and enjoy keeping things organized
• Show great empathy for customers, recipients, delivery agents, and partners
• Be a proactive and collaborative team player

What we offer:

• Opportunities to make an impact, contribute ideas, and see them happen
• A fast-paced environment that pushes you to grow professionally and personally
• Open, flat structure with the chance to learn about the business directly from the founders
• An inclusive culture that encourages you to be yourself and be bold
• Contribute to the growth of GiftGood as well as up-and-coming impact-driven brands
• Opportunities to have hands-on experience with in-demand software & tools such as Shopify, Omnisend, and Ahrefs