GetGo Technologies Pte Ltd – Customer Experience Associate

Our customers are at the heart of the GetGo community, and you will play an important role in providing them with the assistance that they require to enjoy our service. You will interface with our customers through Live Chat and where required, speak with them over the phone to resolve more complex issues. With your team, you will collect and consolidate feedback in a structured manner to support decisions pertaining to product and process improvements.

Responsibilities

• Delight GetGo’s customers with excellent customer service

• Share clear and accurate information when responding to queries via Live Chat, over the phone, and through email

• Resolve customer enquiries and disputes efficiently

• Escalate issues promptly where and when required

• Accurately provide and record information pertaining to key customer interactions

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore

• Achieve meaningful objectives as part of mission-driven and values-based organization

• Enjoy tremendous opportunities for learning and development

Who We Are Looking For

• At least one (1) year of experience in a customer-oriented role

• Basic knowledge of Microsoft Word, Excel, and Google Sheet is required

• Able to keep calm under pressure

• Energetic team player, meticulous, responsible, and punctual

• Excellent command of the English Language, both written and spoken

• Ability to fluently speak a second language is highly advantageous 

• Comfortable working on weekends and public holidays (off in-lieu will be provided)

• Fast learners with a desire to upskill themselves will be provided with the necessary training and room to explore specialist roles including data analysis and reporting, business process development, or consumer research