Learn Smarter.
Do Better.
Founded in 2017, Geniebook is a Singapore-based leading EdTech company with a purpose to accelerate students’ learning a thousand times faster with personalisation and innovations. We offer a suite of online learning solutions for Primary to Secondary School students that includes our signature AI-personalised worksheets and LIVE classes with our teachers - all designed to maximise improvement and spark joy in learning.
Since our early beginnings as a learning center 14 years ago, our founders have believed every student deserves an opportunity to receive a world-class education personalised to them so they can grow to become confident learners and contributors to society. This same belief continues to spur all of us at Geniebook on to help students learn smarter and do better with the best of technology and learning pedagogies.
Today, Geniebook is a familiar name serving over 100,000 users regionally and houses a diverse team of over 200 talented people across our offices in Singapore, Malaysia, Indonesia, Vietnam and globally. Whether you are an experienced educator, tech wizard, data expert, designer, go-getter or someone who cares deeply about the future of education - we welcome you!
Are you ready to shape the future of education today?
Job Scope:
- Delight thousands of Geniebook users daily with speedy, helpful email or phone responses as they send in requests and questions with excellent product knowledge
- Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes
- To mitigate any issues or problems, and appease customers and/or prevent further customer dissatisfaction
- Handling of escalated cases from other departments
- Serve as the voice of our customers internally by tracking the types of requests and questions received most frequently and advocating for customers to our Product team
- Work on proactive initiatives that will help take our support to the next level and provide even more opportunities for our customers to be successful with Geniebook
- Complete miscellaneous tasks within the Customer Service department or other departments when needed
- Product knowledge and training will be provided
Job Requirements:
- Previous customer service experience and a strong desire to help people
- Possess a positive, self-starter mentality
- Have a strong desire to grow in your role
- Willing to learn
- Working knowledge of JIRA or similar case log management software advantageous but not compulsory
- Proficient with Microsoft Excel and Word
Work Schedule:
- Mon - Friday
- 10am - 7pm
- Occasional weekends when required
Related Job Searches:
- Company:
Geniebook Pte Ltd - Designation:
Customer Service Specialist - Profession:
Customer Service / Communications - Industry:
Early Childhood Care and Education - Location:
Ang Mo Kio