Geniebook is an A.I. multi-platform application that can generate personalized worksheets based on an individual student’s weaknesses at a click of the fingers, on any computer or mobile device with an internet connection. This enables each student to practice specifically on questions that target their own weaknesses within a subject level, at their individual pace of learning. Other than increasing the students’ efficiencies by channeling their effort on concepts they are already strong in towards those they are weak on, Geniebook also covers a very important area of a student’s regular practice and learning, allowing teachers to focus on the art of teaching itself.
As a Customer Care Specialist, you'll be the first point of contact for our users when they need help or have questions. You will provide solutions and create the very best Geniebook experience for our users when it matters most. You'll help our parents and students learn better faster by solving their problems with speedy, helpful support-- the kind we truly believe makes people happy.
This role is ideal for someone who takes a consultative approach to problem-solving, has fantastic written and spoken communication skills, and who can patiently empathize with customers throughout the day while ensuring each interaction is timely, accurate, and genuinely human.
- Delight the thousands of people who use Geniebook every day with speedy, helpful email or phone responses as they send in requests and questions
- Serve as the voice of our customers internally by tracking the types of requests and questions received most frequently and advocating for customers to our Product team
- Work on proactive initiatives that will help take our support to the next level and provide even more opportunities for our customers to be successful with Geniebook
- Complete miscellaneous tasks within the Customer Care department or other departments when needed
Requirements:
- Preferably with previous customer service experience and a strong desire to help people
- Possess a positive, self-starter mentality
- Fantastic written and verbal communication skills
- Excited about being part of a small, close-knit team that moves very fast
- Have a strong desire to grow in your role
- Willing to learn
- Working knowledge of JIRA or similar case log management software advantageous but not compulsory
- Proficient with Microsoft Excel and Word
Work Schedule: Mon-Fri, 10am - 7pm
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- Company:
Geniebook Pte Ltd - Designation:
Customer Care Specialist - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Ang Mo Kio