Funding Societies – Customer Experience Intern

Funding Societies
Customer Experience Intern
Date Listed
27 Jun 2019
Job Type
Entry Level / Junior Executive
Job Period
Flexible Start, For At Least 3 Months
Location Name
Bencoolen Street, Sunshine Plaza, Singapore
Allowance / Remuneration
$650 - 1,000 monthly
Marketing / Public Relations
Company Profile

Funding Societies | Modalku is the largest Peer-to-Peer lending platform in Southeast Asia. We provide business financing to SMEs which is crowdfunded by retail and institutional investors as well as high-net-worth individuals. In 4 years, we have financed over 85,000 business loans at over S$600 million. Founded in 2015 in Singapore, Funding Societies | Modalku is currently licensed and operating in Singapore, Indonesia and Malaysia. 

We are the most well-funded P2P lending platform in Southeast Asia, with a USD 25 million Series B funding round led by SoftBank Ventures Asia, the early-stage venture capital arm of Japanese investment giant Softbank Group, and supported by Sequoia India, Alpha JWC Ventures and Golden Gate Ventures. 

Funding Societies | Modalku is dedicated to the vision of funding underserved SMEs and making a positive impact in society. We exist to enable fair financial access to Southeast Asia. 

Job Description

What you need

·         Undergrad majoring in business, economics, marketing or tech.

·         Proficient in both written and verbal English.

·         Comfortable working in a fast-paced, unstructured environment.

·         Likable personality – balanced professional attitude, but still able to have fun.

·         Applicants with knowledge in machine learning will have an advantage.

What you’ll do

·         Assist in AI chatbot training and improvement.

·         Assist in data clean-up, analysis and reporting.

·         Assist in the creation and update of the internal knowledge base.

·         Establish internal standards and drive improvement of customer impacting processes.

·         Contribute to achieving the goal of a best in class customer experience.

·         Any other ad-hoc CX initiate.

This position is already closed and no longer available.  You may like to view the other latest internships here.

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