Explorer Academy – Customer Relationship Intern

Company Vision  

Our mission at Explorer Academy is to provide an enriching educational experience that goes beyond academic excellence. We focus on creating a learning environment where students are seen as individuals, supported as learners, and nurtured as young leaders. 

We aim to build a strong community that fosters curiosity, confidence, and personal growth, empowering students not only in their studies but also in life.  

We believe that behind every classroom is a team of passionate educators. Behind every educator is a commitment to nurture growth and build meaningful connections with students. & Behind every student is a future shaped by growth and opportunities. 

What to expect: 

We are looking for customer relationship interns who are interested in learning the skills to deliver an pleasant, high-quality customer experience and how we run things on the ground smoothly.

In this internship, you will receive training and a comprehensive experience that will strengthen your analytical and operational skills You will grow into a confident communicator and problem solver and be equipped with skills essential for your future career in any field.

Responsibilities: 

• Respond to customer service-related queries/requests from customer over various channels (e.g. at the centre front desk, via emails or calls) 
• Provide recommendations of our suitable academic programme based on student’s academic needs. 
• Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points. 
• Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty. 
• Assist in critical school administration tasks (such as course registrations and changes in class arrangements), front desk and backend operations to ensure smooth day-to-day operation.

Requirements: 

• Currently pursuing a diploma or degree in Marketing, Communications, Customer Service, Business or Public Relations is preferred 
• Able to commit for 3-6 months internship 
• Strong communication and interpersonal skills
• Organised and have strong attention to detail
• Able to Multi-Task and Takes ownership and responsibility of tasks given

Details: 

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend
• Weekday: 12-9pm
• Weekend: 9-6pm