Company Vision
Our mission at Explorer Academy is to provide an enriching educational experience that goes beyond academic excellence. We focus on creating a learning environment where students are seen as individuals, supported as learners, and nurtured as young leaders.
We aim to build a strong community that fosters curiosity, confidence, and personal growth, empowering students not only in their studies but also in life.
We believe that behind every classroom is a team of passionate educators. Behind every educator is a commitment to nurture growth and build meaningful connections with students. & Behind every student is a future shaped by growth and opportunities.
What to expect:
We are looking for customer relationship interns who are interested in learning the skills to deliver an pleasant, high-quality customer experience and how we run things on the ground smoothly.
In this internship, you will receive training and a comprehensive experience that will strengthen your analytical and operational skills You will grow into a confident communicator and problem solver and be equipped with skills essential for your future career in any field.
Responsibilities:
- Respond to customer service-related queries/requests from customer over various channels (e.g. at the centre front desk, via emails or calls)
- Provide recommendations of our suitable academic programme based on student’s academic needs.
- Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
- Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
- Assist in critical school administration tasks (such as course registrations and changes in class arrangements), front desk and backend operations to ensure smooth day-to-day operation.
Requirements:
- Currently pursuing a diploma or degree in Marketing, Communications, Customer Service, Business or Public Relations is preferred
- Able to commit for 3-6 months internship
- Strong communication and interpersonal skills
- Organised and have strong attention to detail:
- Able to Multi-Task and Takes ownership and responsibility of tasks given
Details
- Onsite role based in Singapore
- 4 weekdays & 1 Weekend
- Weekday: 12-9pm
- Weekend: 9-6pm
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
Explorer Academy - Designation:
Customer Management & Marketing Intern - Profession:
Marketing / Public Relations - Industry:
Public Service / Education / Publishing - Location:
Hougang