Elliottmoss Consulting – Service Request and QTS Support

Elliott Moss Consulting is an IT & SAP Consultancy Company, established in the year 2010. Headquartered in the United Kingdom, EMC takes pride in helping its clients automate, transform, and optimize their business processes.

• Knowledge about Software Development Life Cycle
• Ability to understand client’s needs

Ability to work independently and deliver as a team

• Knowledge about IT service management process.
• Ability to do basic troubleshooting
• Using Incident Management Tools

Able to work extended hours periodically to meet deadlines if required

• Applicant needs to work with both client and internal teams to confirm the scope for the request, oversees the implementation and obtain closure from client.
• Applicant will be managing end to end process for the service request.
• Applicant will need to be to handle escalation and getting people together to resolve issues.
• Providing support for customer for incidents and service requests using basic technical and service knowledge.
• Ensuring proper documentation for all incidents and requests.
• Following up on incidents with external and internal teams to ensure customer satisfaction.

Monitoring issues/incidents/requests until they are closed