Econ Healthcare – Executive (Homecare)

DUTIES & RESPONSIBILITIES

Specific (80%)

 Customer Service

• Support the team involved in providing frontline services, which includes assisting in managing clients’ and sponsors’ enquiries, complaints, feedback, identifying situations where clients/sponsors require additional attention, etc.
• Assist frontline in managing second-tier escalation in client management.
• Report second-tier escalation in client management to Home Care Head/Manager when necessary
• Conduct relevant audits in areas of job scope
• Support the frontline staff in meeting homecare team’s daily key performance indicators

 Homecare Operations

• Assist Homecare Head/Manager in the management of homecare operations, which includes administrative support, billing, payment, coordination, staff matters, admissions, discharges, referrals, etc.
• Assist in daily reporting and analysing statistics and data to meet/review revenue target.
• Purchase and monitor inventories of clinical and non-clinical items, such as clinical consumables, stationeries, IT equipment, etc.
• Handle all staff matters, such as claims, rosters, leave, work permit renewals, uniforms, etc.
• Assist in case coordination, such as rostering, multi-disciplinary meeting, referrals, etc.
• Assist in collaboration with other stakeholders, such as AIC, allied health services, etc.

 Quality Management

• Participate in quality improvement initiatives
• Comply with quality improvement audits and activities
• Lead quality improvement projects and initiatives
• Identify risks, mitigate and perform service recovery

 General (20%)

• Assist to review/develop workflow and SOPs for homecare operations
• Any other ad-hoc duties, within job scope, as assigned by your reporting officer

Qualifications

We are looking for someone who is:

• Empathetic and good with people relationships
• Great at problem-solving with a strong ability to think at granular levels
• Excellence team spirit, and collaborative mindset
• Fluent and effective communication skills
• Proficient, effective, and comfortable with manual records such as keying in data, numbers, and analysis
• Keen to learn and comfortable to use internal CRM system such as SAGE and HubSpot
• Proficient in the use of Microsoft PowerPoint, Microsoft Excel, Microsoft Word
• Minimum of 2 – 3 years of experience, preferably in healthcare or hospitality sector

Other Information

EXECUTIVE (HOME CARE) 

ECON Healthcare Group is a leading eldercare service provider serving the senior community and families for over 33 years. We provide residential nursing home services, home care services and a comprehensive range of senior-centric services. We are looking for an Executive that is looking to play a key role in our homecare services and make an impact to the wider community.

 As part of the Home Care team, you are effecting change in the community in a big and bold way. By bringing quality care to the homes of the individual seniors living in the community, you are a passionate individual who enjoys interacting with clients. You are effective and client servicing and put the interests of our seniors first. 

You are also a hands-on, operational individual who holds ownership in assisting with the day-to-day responsibilities assigned. You are a strong enabler to our Home Care team and Care Staff by providing a personalised and quality standard of care to clients in accordance with our policies and standards.

 This role reports and supports the Head, Home Care Department.