Dulwich College (Singapore) – AV/ICT Intern

Dulwich College (Singapore) is seeking for an Intern in its AV/ICT department starting in August 2025. The AV/ICT Intern provides basic support to both the ICT and AV teams by assisting in day-to-day operations, setting up equipment, and learning through hands-on experience. This internship provides exposure to both IT and AV environments, including classrooms, offices, and performance spaces. 

Part of this role is customer-focused that offers practical experience in IT and AV environments, supporting end-users, maintaining college technology systems and requires technical, interpersonal, and organizational skills. 

The internship will be for a duration of 6 months, with the possibility of extension.

*We regret to inform that only Singapore Citizens or Singapore Permanent Residents will be considered for the internship.*

Duties & Responsibilities

CUSTOMER SERVICE 

• Liaise with Students, Parents and Staff to provide consistent, efficient technical services in a courteous and friendly manner 
• Provide uncomplicated information on technical issues 
• Work in partnership with Academic and Business Staff to support the technology requirements of the College 
• Encourage customer feedback to plan future improvements of the services provided 

TECHNICAL SERVICE 

• Setting up AV systems for theatre productions, assemblies, and presentations 
• Maintaining sound and lighting equipment, ensuring optimal functionality before and during events 
• Coordinating with event organizers to meet technical requirements. 
• To assist in events in other venues that do not have any AV equipment installed and to set up the portable AV equipment 
• Installing, maintaining, and troubleshooting AV equipment in classrooms. 
• Ensuring timely response to any AV issues affecting teaching and learning. 
• Proactively conducting routine checks on classroom technology to minimise downtime 
• Investigate and resolve hardware and software issues on ICT equipment. This may be by remote support (telephone or return-to-base support) or on-site support (in-class or at-workstation support) 
• Ensure that ICT loan systems are available for use by pupils and staff in accordance with the arrangements set by the ICT Manager 
• Support the process of configuring and testing and provide service support of IT device solutions including laptops and tablets 
• To assist with reprographics and audio-visual equipment when required. To work together in a team to liaise and deliver technical services for all stakeholders
• To document problems and steps to resolve them using the college job tracking/helpdesk system and other central resources 
• To participate in the on-going program of preventative maintenance for AV/ICT equipment 

ADMINISTRATION 

• Document hardware issues and utilise the AV/ICT Services Department online service desk to maintain records of repairs 
• Maintenance of Occupational Safety and Health (OSH) requirements within the department and classrooms 
• Organise the repair of equipment from external vendors 
• Creation of “How to Documents” for specific technologies 

 COMMUNICATION 

• Provide regular feedback to clients on the status of on-going technical support issues 
• Provide regular feedback to other AV/ICT Engineers on on-going technical support issues through email messaging and departmental documentation
• Participate in AV/ICT Services Departmental Staff meetings, Education Technology Staff meetings and other meetings as required 
• Provide detailed online documentation for completed technology tasks 

 SERVICE DELIVERY 

• To provide a high level of service to all customers (internal or external and including students, staff, parents and general community members). This encompasses: - 
• Ensuring a friendly, helpful and professional demeanour at all times 
• Creating positive and open communications to deliver the best possible outcome 
• Creating a reputation for reliability by fulfilling promises made 
• Providing a timely response in all service delivery interactions 

REQUIREMENTS 

• Diploma or Degree in relevant subject 
• Excellent organisational and time-management skills 
• Confident communication and interpersonal abilities 
• Ability to work independently and collaboratively in a team environment 
• Proficient in Microsoft Office

We welcome and encourage applications from people of all backgrounds. Having a diverse staff body is a great strength to us as a College and one of the ways that we can help students achieve our College Mission of Living Worldwise. We do not discriminate on the basis of race, ethnicity, gender, age, disability, religion, sexual orientation, pregnancy or socio-economic status. We support family-friendly flexible working opportunities, where operational needs allow. Staff recruited locally are subject to terms and conditions of service according to local employment law.

Dulwich College (Singapore) is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices which are aligned to the recommendations of the International Task Force on Child Protection. We hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All appointments are subject to an interview, identity checks, criminal record checks, social media checks, and successful references. You can find information about Safeguarding at our College, including the Student Safeguarding Policy, at our website: https://singapore.dulwich.org/our-college/safeguarding

PEI Registration Number: 201027137D

Period of Registration: 09 January 2024 to 08 January 2028