Daimler South East Asia – Intern – Customer Success

Daimler Singapore is a regional hub for Mercedes-Benz Group AG. The office in Singapore oversees business development of the passenger and commercial vehicle business in Singapore, South Asia & South Pacific region and is the Asia-Pacific & African headquarters for the financial services division. The Group maintains a large and significant IT hub in Singapore as well as a regional logistics center, which supplies to the Asia-Pacific Region.

We offer you the opportunity to gain exposure and experience on how a multinational corporation is driven by diversity, commitment and passion – especially in the company that invented the automobile and has been innovating ever since. You can look forward to a series of varied assignments within challenging projects where you work independently and give you insights into the organizational and productive processes of a globally operating automobile manufacturer.

We are looking for a motivated customer success intern who can assist in bringing value for customers and potential customers of an IT digital product developed based on blockchain technology. You will work in a fast-paced environment with a diverse team, gaining exposure to emerging technologies.

Responsibilities

• Represent the “voice of the customer” by ensuring customer feedback is communicated across the team, tracked and addressed
• Monitor satisfaction levels and engagement of customers through a constant feedback cycle
• Collaborate closely with a cross-functional team covering Product, Tech, Design, Business, and Marketing -- by participating in different areas like usability testing, design review, data analysis, industry research, etc 
• Constantly iterate on the existing processes, and contribute new ones for the growth of the product
• Participate in calls and sharing sessions with customers and potential customers across different regions and industries
• Track and monitor progress of potential customers through sales funnel planning
• Ensure system accuracy through regular upkeep of notes and information in the CRM tool
• Create and manage user guides, ensuring an up-to-date documentation aligned with the latest product releases

Requirements

• Excellent interpersonal and communication skills, written and verbal
• Have strong administrative and organizational tasks to assist with the operational aspects
• Interest in decentralized applications (dApps) or blockchain
• Highly motivated team player
• Customer-centric mentality