ABOUT CINCH:
Reimagine access. Reimagine ownership. Build the future with Cinch.
Cinch is Southeast Asia’s leading circular tech subscription company, redefining how people and businesses access technology. Instead of adding to the growing e-waste crisis, we enable affordable, sustainable access to devices through subscriptions that maximize reuse and extend their lifecycle. We operate across B2C, B2B, and B2B2C channels, including major partnerships with global leaders like Samsung. Our model sits at the intersection of powerful mega trends — sustainability, embedded finance, and the shift from ownership to access — creating a massive opportunity to reshape the future of tech consumption. At Cinch, we are builders with high standards, a bias for action, and a shared mission to create a generational company that outlasts us. Freshly funded by leading institutional investors and growing rapidly, we’re creating an environment where ambitious people can do the best work of their careers — and where the work has real, lasting impact.
Key Responsibilities
Operations:
- Manage the end-to-end device lifecycle, from procurement to fulfillment, ensuring timely delivery, cost-effectiveness, and customer satisfaction. This includes:
- Sourcing and Procurement: Identify, evaluate, and select vendors; negotiate pricing and contracts; manage vendor relationships; and stay informed about market trends and new technologies.
- Fulfillment and Logistics: Process orders accurately and efficiently; manage inventory levels; collaborate with logistics providers to optimize shipping and delivery; and resolve any fulfillment-related issues.
- Maintain strong vendor relationships to ensure product quality, timely delivery, and favorable terms.
Relationship Building:
- Foster positive and professional relationships with customers, demonstrating empathy and understanding.
- Anticipate customer needs and provide proactive solutions or recommendations.
- Go the extra mile to exceed customer expectations, ensuring their complete satisfaction.
Communication and Collaboration:
- Communicate effectively with customers, using clear and concise language.
- Collaborate with internal teams, such as sales, marketing, or technical support, to address customer inquiries or resolve issues.
- Provide feedback to management on customer trends or concerns, suggesting improvements to processes or products.
Other Duties:
- Maintain up-to-date knowledge of company products, services, and policies.
- Participate in training programs or workshops to enhance customer service skills.
- Perform other duties as assigned by manager.
Kindly note that only shortlisted candidates will be notified.
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